FAQ

When starting AutoResp™ and this error message appear, AutoResp™ was not installed with administrator rights. During the AutoResp™ installation process, a file must be copied into a Windows system folder. This requires an administrator login. Here is the instruction how to install the necessary file to get rid of the error message:

1. Login as an administrator
2. Download the following configuration file (LINK) and save the file to your desktop.
3. Locate the folder folder: C:\ProgramData\Measurement Computing\DAQ\ . The folder Program Data is a system hidden folder. So you might have to change settings for the folder in order see hidden folders and system files. Hidden folders are shown as “transparent” in Windows’ file explorer.
4. If the folder doesnt exist, please create it.
5. Now move the file into this folder.
6. After you moved the file, change folder settings again to hide hidden and system files.
7. Start AutoResp™. The error message should be gone by now.

If the display on your OXY-REG is giving the error message "SE.BR" (sensor breakage), it means that the signal input type for the instrument has been changed from the default setting (potmeter).

To change the input type back to the default setting, press the OK button once. Then press the arrow buttons until the input type POTM (potmeter) is shown in the display and then press OK to choose this. Finally exit the set up menu by pressing the OK button several times until the display shows - - - -.

If the Input [phase], Oxygen [%air sat] and Temperature [^OC] shows NaN (Not a Number), you should check the following:

1. Select the right Witrox instrument for the Oxygen input channel (see image above)
2. Select the right Witrox instrument for the Temperature input channel (for real-time compensation).
3. Check that the fiber optic cable and the Pt1000 temperature probe (red mark on cable must match red mark on Temp input) is connected correctly to the Witrox instrument (see below):

The NaN should now be replaced by data values.

If the Input [phase] and Temperature [^OC] shows NaN (Not a Number), you should check the following:

1. Select the right Witrox instrument for the Temperature input channel (see image above).
2. Check that the Pt1000 temperature probe is connected correctly (red mark on cable must match red mark on Temp input) to the Witrox instrument:

The NaN should now be replaced by data values.

If the Board number for the DAQ-BT disappears after having selected it, there could be two reasons:

1. You have not selected the correct board number.
2. A board number has not been configured for the device.

Solutions:

1. Select the board number that has been configured for the instrument.
   
   
   1. Tip: Open the software InstaCal to check the correct board number (here Board# 0):
      
      
      
      
2. Configure a board number for the DAQ-BT device.
   
   
   1. Exit AutoResp.
      
      
   2. Open the software InstaCal as administrator (right-click).
      
      
   3. InstaCal will now configure the instrument automatically. Click OK to the following message:
      
      
      
      
   4. Click OK to the following message:
      
      
      
      
   5. Use the board number you see here (e.g. Board# 0):
      
      
      
      
   6. Click File > Exit
      
      
   7. If the following error message appears, you must exit InstaCal and open it again as administrator:
      
      

If the Calibration error appears, you need to calibrate (or re-calibrate) the oxygen sensor. Please refer to this FAQ for instructions on how to calibrate an oxygen sensor.

If the ERROR: Instrument 1 (or 2/3/4) appears, you should check:

1. If you have selected the assigned COM port for the Witrox instrument.
2. If the Witrox instrument is ON and within (Bluetooth) range of the computer.
3. If the Witrox instrument is paired with the computer.
   • Tip: Check your connected Bluetooth devices list (see Other devices).
4. If the Witrox instrument has timed-out (warning icon on the instrument will light red when timed-out).

Solution:

Close the error-window.

1. To find the assigned COM, please try:
   1. In Windows 10: Go to Control Panel > Devices and Printers > Find the paired Witrox device > Right-click on the device icon > Choose Properties > Choose the Hardware tab > Look for the COM port under Standard Serial Connection via Bluetooth (COM#) > Use this COM-port in AutoResp™.
2. Turn the Witrox instrument ON and secure a free line of sight to the computer avoiding metal or magnetic objects that can block wireless communication.
3. To pair the Witrox instrument to your computer, please try:
   1. In Windows 10: Go to Settings > Devices > Add Bluetooth or other device > Choose Bluetooth > Look for Witrox and choose “Pair”. If Windows asks for a pairing code, use “0” (zero).
4. Press the power button to turn the Witrox instrument OFF and exit the timed-out mode. Press the power button again to turn the Witrox instrument ON.

If the No COM port selected error message appears, you should check that you have selected the assigned COM port for the instrument indicated in the error window; here the first oxygen instrument, a Witrox 1.

If the No input for: Ambient oxygen N^o 1 error message appears, you should check:

1. If the oxygen sensor (fiber optic cable) is connected correctly to the Witrox instrument SMA connector:
   
   
2. If the fiber optic cable is damaged.
   
   
3. If the fiber optic cable is misaligned onto or at a distance from the sensor spot.
   
   

If the No input for: Ambient temperature N^o 1 error message appears, you should check that the Pt1000 temperature probe is connected correctly to the Witrox instrument (red mark on cable must match red mark on Temp input):

If the Input [RPM], Velocity [cm/s] or Output [V] shows NaN (Not a Number), you should check the following:

1. That the motor controller is powered ON and set to FWD/Forward.
   
   
2. That the OUT/IN on the back of the DAQ-BT is connected with the analog data cables to the IN/OUT on the motor controller:
   
   
   
   
3. That the knob on the motor controller is turned towards EXT:
   
   
   
   
4. That you have selected the DAQ-BT for the Velocity input channel and the correct Motor (type of swim tunnel):
   
   
   
   
5. You should now see data (RPM) values instead of NaN:
   
   
   

If the No device selected error message appears in AutoResp™ 2.3.0, you should delete the AutoResp configuration file:

NOTE: This will delete all setup settings in AutoResp™.

1. Close AutoResp and all applications on your PC.
   
   
2. In Windows, go to: My computer > Programs (x86) > AutoResp > Delete the CONF-file named AutoResp™.
   
   
3. Open AutoResp™ as administrator (you should always open as administrator).
   
   
4. The configuration file has now been reset and the error message should no longer appear.

If the Copy protection error message appears when starting a Loligo^® software, you should check the following:

• That you have inserted the green WibuKey protection dongle (containing the software license) into your computer:
  
• That the green WibuKey protection dongle contains the correct software license and not a license for some other Loligo^® software.
  
  
• If you have installed a newer version of the Loligo^® software that you do not have a license for.
  • For software upgrades, please follow this FAQ to update your WibuKey dongle license information.

If the “Application requires WibuKey Runtime Modules with version 5.20 or higher” error occurs, here is what to do:

1. Unplug the green WibuKey dongle from your computer
   
   
   
   
2. Uninstall the Loligo^® software, that gives you the error, from your computer (using Remove App in Windows 10)
   
   
3. Uninstall WibuKey Setup (WibuKey Remove) from your computer (using Remove App in Windows 10)
   
   
4. Restart your computer
   
   
5. Download the version of the Loligo^® software, that gave you the error, from our website:
   
   Loligo^® Systems. Software Downloads (loligosystems.com)
   
   
6. Install the Loligo^® software + WibuKey part as administrator on your computer
   
   
7. Restart your computer
   
   
8. Insert green WibuKey dongle into an available USB port on your computer
   
   
9. Open the Loligo^® software as administrator. The error should no longer appear.